REFUND POLICY

Our Refund Policy

At BIG W LAB LIMITED, we are dedicated to providing exceptional digital marketing and tech support services. We understand that there may be times when you may wish to request a refund. This Refund Policy outlines our procedures and guidelines for handling refund requests.

Eligibility for Refunds:

Refunds may be requested under the following conditions:

• Services Not Delivered: If the agreed-upon services were not delivered as described in the contract or agreement.

• Service Dissatisfaction: If you are dissatisfied with the services provided, you must inform us within 14 days of receiving the service.

• Contractual Breach: If we fail to fulfill our contractual obligations or fail to deliver the service as specified in our agreement.

Please note that refunds are not available for:

• Completed Services: Services that have been fully delivered and completed.

• Custom Work: Custom or bespoke services tailored specifically to your requirements.

• Non-Refundable Fees: Certain fees, such as setup fees or administrative charges, may be non-refundable.

Requesting a Refund:

To request a refund, please follow these steps:

1. Contact Us: Send an email to info@bigwlab.co.uk with your refund request. Include your name, contact details, and a description of the issue or reason for the refund request.

2. Provide Documentation: Attach any relevant documentation or evidence supporting your claim, such as contracts, invoices, or communication records.

3. Submit Request: Submit your refund request within 14 days of the service delivery or issue.

Refund Processing:

Upon receiving your refund request, we will:

1. Acknowledge Receipt: Confirm receipt of your request within 2 business days.

2. Review: Assess your refund request and any supporting documentation. We may contact you for additional information if needed.

3. Decision: Provide a decision on your refund request within 10 business days of receiving all necessary information.

4. Refund Issuance: If your refund request is approved, we will process the refund to your original payment method or issue store credit, as applicable. Refunds will be issued within 14 days of the approval decision.

Refund Method:

Refunds will be processed as follows:

• Original Payment Method: Refunds will be issued to the payment method used for the original purchase.

• Store Credit: In cases where refunds are not possible, we may offer store credit for future services.

Exceptions and Special Conditions:

• Service Modifications: If you request modifications to the service after it has started, any additional costs incurred may not be eligible for a refund.

Cancellation Policy:

If you wish to cancel a service before it has started, please notify us as soon as possible. Depending on the timing of your cancellation:

• Cancellation More than 7 Days Before Start: You may be eligible for a full refund minus any non-refundable fees.

• Cancellation Less than 7 Days Before Start: You may be charged a cancellation fee or be ineligible for a refund.

Dispute Resolution:

If you are not satisfied with our response to your refund request, you may escalate the matter to us at info@bigwlab.co.uk We will review your complaint and attempt to resolve the issue to your satisfaction.

Changes to This Policy:

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and we will notify you of significant changes via email or through our website.

Contact Us:

If you have any questions or concerns regarding this Refund Policy, please contact us at:

• Email: info@bigwlab.co.uk

• Phone: 02070888256

• Address: 333 Edgware Road, London, NW9 6TD, England, United Kingdom